Customer care plays a major role in strategic sales. Customers who do not feel like they are being looked after are very likely to turn to the competition or not make (further) purchases from your company. But what exactly is good customer care? Why does it make sense to understand the motives of customers and to consider them during customer care? Why does individual marketing make sense and what individual marketing measures are there? How can you implement them effectively? How can you successfully leverage cross-selling to build relationships? These issues will be addressed in detail during this e-training course.
On completion of the training program, the student will be awarded the following qualifications:
Certificate of Strategic Sales - Building Relationships awarded by Bureau Veritas Business School.
Knowing the importance of good customer care,Understanding and being able to serve the motives of customers,Knowing individual marketing measures and being able to use them effectively,Asking the right questions to find out more about the customers,Being able to successfully use cross-selling to shape relationships.
Salesperson
Key account managers
Inside sales
Sales staff
Sales representatives
Chapter 1
You've made a sucessful sale... now what?
Chapter 2
Asking the right questions
Chapter 3
"How can I Help?"
Chapter 4
Gifts keep friendships alive
Chapter 5
Will there be anything else?
