Course of Identifying Needs - E-Learning

A needs analysis forms the basis for every sales conversation. In order to determine the demand, having knowledge of proven questioning techniques is important. Focusing on the easy-to-learn and highly-effective PPF Method, asking the right questions is exactly where this online training comes in. After asking questions about the present, the salesperson asks the customer questions about the past, and then uses future questions to further specify the need.

On completion of the training program, participants will be awarded the Certificate of the Course of Identifying Needs.

The Qualification is awarded by Bureau Veritas Business School.

At the end of the training, participants should be able to:

• Learning how important identifying needs is for the sales process
• Determining customer needs in a targeted manner
• Categorizing questions and learning how to use them to determine requirements;
• Identifying requirements that are individually tailored to a specific practice
• Understanding customer needs through active listening

Categorizing questions and learning how to use them to determine requirements,Identifying requirements that are individually tailored to a specific practice,Understanding customer needs through active listening.

The Specialization Course in Identifying Needs Standard is intended for:

Salespeople, Sales Staff, field Sales Representatives, Key Account Managers and Inside Sales.

Chapter 1
Not Asking Costs Money

Chapter 2
The PPF Method

Chapter 3
Addking the right questions

Chapter 4
Sucessful Needs Identification